New Life Church is seeking an IT Help Desk Technician to provide tier 1 & 2 technical support. The IT Help Desk Technician role will provide onsite support to both New Life Church and Renton Christian school and work in conjunction with our third-party IT consulting company.

Direct Lead:
Operations Project Manager, Patrice Moon

Position Details:
• Primary location at Renton Campus
• Status: Part-Time (Hourly)

Required Skills:
• Basic understanding of Tier I IT issues and resolutions.
• PC experience required, Mac experience preferred.
• O365 knowledge.
• A+ certification preferred.
• Ability to following instructions, written and verbal.
• Ability to work independently.
• Ability to pay close attention to detail.

Responsibilities:
• Serve as the first line of support for technical issues for both church and school divisions.
• Troubleshoot both equipment and applications problems.
• Oversee equipment set ups for new hires and office moves.
• Work directly with third party IT consultants to escalate and resolve tickets. Provide ongoing communication regarding status of tickets.
• Serves as a liaison between third party IT consultants and end user.
• Supports both Mac and PC users within the enterprise.
• Responds to end users emails, calls and chats in a timely manner. Ensure that all issues have an associated help desk ticket.
• During down times, assist Operations Team with other tasks and projects.

Other Qualifications and Expectations:
• High School Diploma
• Become a member of New Life Church (Give, Participate, Serve)

Please email resume to Alex Matherly